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# Issue: I'm receiving "Request to access" emails - for accessing videos

**Issue:** I'm receiving "Request to access" emails - for accessing videos

**Reason:** This is usually because the student is not logged into the Google account while trying to access the video.

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# Solution:

There are two solutions:

## Solution 1: Switch email id to GMail:Then update the GMail id in the admin console.

[You can change the email id from here: All students ➡ Search for student ➡ Open students page ➡ Update email id.

The student will receive an email asking them to reconfirm their new email id. And then they can login with the new email id and existing password 👍]

## Solution 2: Ask the student to create a Google account with the current email id.

Instructions to share with the student: https://practicenow.crisp.help/en/article/how-to-create-a-non-gmail-google-account-126ujx6/