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# [Write-up] Handling Incorrect plan purchases by the Student

## Overview

If a student purchases the wrong plan, the resolution depends on whether the correct plan has the **same amount** or a **different amount** from the purchased plan.
# Scenario 1: Correct Plan Has the Same Amount

When the purchased plan and the intended plan have the same price:

1. Open the student's current subscription.
2. [Edit the subscription](https://practicenow.crisp.help/en/article/video-edit-students-subscription-1t82rsb/).
3. Change the **Plan Name** to the correct plan.
4. Update any other details if required:
    * Number of classes
    * Validity period
5. Save the changes.
No additional payment or subscription creation is required.
# Scenario 2: Correct Plan Has a Different Amount

When the intended plan has a different price, the subscription must first be updated to provide the correct plan access.
## Mandatory First Step

Before proceeding with either option below:

1. Open the student's current subscription.
2. [Edit the subscription.](https://practicenow.crisp.help/en/article/video-edit-students-subscription-1t82rsb/)
3. Change the **Plan Name** to the correct plan.
4. Save the changes.
This ensures the student immediately receives access to the correct plan.

## Option 1: Collect the Difference Offline

If the pricing difference is collected outside the platform:

### Step 1: Collect the Difference Amount Offline

Collect the amount difference directly from the student.

### Step 2: Create a Manual Subscription

Create a [manual subscription](https://practicenow.crisp.help/en/article/manual-subscriptions-1pb411r/) with the following details:
* Start Date: Automatically shows up
* End Date: Automatically shows up
* Billing Amount: Difference in plan amount
* Number of Classes: **0**
* Payment Mode: **Offline**

### Step 3: Add a Note

In the subscription notes, clearly mention that:
> This manual subscription was created to account for the pricing difference resulting from a plan correction.

This note will be useful for future reference and audits.

## Option 2: Collect the Difference Online via Razorpay

If the pricing difference should be collected online:

### Step 1: Create a Manual Subscription

Create a [manual subscription](https://practicenow.crisp.help/en/article/manual-subscriptions-1pb411r/) with the following details:

* Start Date: Automatically shows up
* End Date: Automatically shows up
* Billing Amount: Difference in plan amount
* Number of Classes: **0**
* Payment Mode: **Payment Gateway**

### Step 2: Select Payment Gateway
During subscription creation, select:
**Payment Method → Payment Gateway (Razorpay)**

### Step 3: Payment Link Sent Automatically
Once the manual subscription is created:
* A Razorpay payment link is automatically sent to the student.
* The student can complete the payment online.

### Step 4: Add a Note
In the subscription notes, clearly mention that:
> This manual subscription was created to account for the pricing difference resulting from a plan correction.

This note will be useful for future reference and audits.
## What Happens After Creating the Manual Subscription?

|| The following behavior applies to both Option 1 and Option 2:

- The student's current subscription continues normally until it expires.
- Once the current subscription expires, the manual subscription starts automatically.
- Since the manual subscription contains 0 classes, it expires immediately after activation.

This allows the pricing adjustment to be recorded without affecting the student's actual subscription benefits or class entitlement.