Issue: I'm receiving "Request to access" emails - for accessing videos

Reason: This is usually because the student is not logged into the Google account while trying to access the video.

Solution:

There are two solutions:

Solution 1: Switch email id to GMail:Then update the GMail id in the admin console.

[You can change the email id from here: All students ➡ Search for student ➡ Open students page ➡ Update email id.

The student will receive an email asking them to reconfirm their new email id. And then they can login with the new email id and existing password 👍]

Solution 2: Ask the student to create a Google account with the current email id.

Instructions to share with the student: https://practicenow.crisp.help/en/article/how-to-create-a-non-gmail-google-account-126ujx6/

Updated on: 02/02/2024