Student has not yet received the e-mail confirmation link.

There are 4 reasons as to why a student hasn't received the confirmation link yet. It could be because of:

1. E-mail has been sent to "Promotions" tab
2. Email is in the Spam
3. Student's inbox is full
4. Student has made an error in their email ID while registering
5. There’s a delay in the email delivery

Solutions:

Promotions Tab

Ask student to look for the e-mail in the promotions tab.

Inbox full

1. Ask the student to confirm if their inbox is full.
2. Add the student to free up some of their inbox space OR use another email ID (you can change this for them - see below)

Error in email ID

You can update their e-mail id.

How to update E-mail id of Students?

Updated on: 27/05/2025