• RazorPay Timelines & Charges

  Why Payment Gateway When you receive payments through PracticeNow, the payments are processed by our payment gateway - which is RazorPay. Since this is a service that RazorPay provides - they charge a certain % of the transaction as fees for their service. This is a standard practice on may sites, including IRCTC - where you pay a certain min. charge + a certain % which changes depending on whether you want to use a credit card, debit card, UPI, Netbanking or wallet for payment. SimilarSome readers

• How do I access my RazorPay dashboard?

  How do I access my RazorPay dashboard? Steps: Click here: razorpay.com Click on "Log In" Use the credentials to login. The credentials to be used are: Email: admin.practicenow.us -Login -Studio Info -Studio Details -Payment Gateway -Email Please refer to the screenshot below Password: Use "Forgot" to reset your password Here'sFew readers

• Payment Gateway Issue: Payment deducted from student's account, but student does not have active subscription

  Issue: Student reports that they have paid, but PracticeNow does not give them a confirmation Solution: Step 1: Confirm the status of the transaction Copy your RazorPay email id from here: Studio Info -Scroll to Payment Gateway section -Copy the "email id" Login to RazorPay.com - using the above email id Click on Transactions Find the student's transaction by searching for the Student's email id You will usually find that the status of the transaction says “Failed”. If itsFew readers

• [RazorPay] Changing/Editing Bank Account details

  You will be able to edit the Bank account details here: Go to Studio Info -Studio Details -Payment Gateway -Click on "Bank Details"Few readers

• Stripe - Passing on the fees to students

  Couple of things about stripe transaction fees: Say if the fees are to be added separately borne by the student, then the student will also end up paying fees on those fees. Eg: For USD 100, if the transaction charge paid by the student is 5%, then stripe will charge a fee on USD 105. So you will end up paying USD 5.25 as the charges to Stripe. For every country the transaction charges are different. In some countries, charging students is against the law. Please refer to this: htFew readers

• Why are RazorPay account created by PracticeNow?

  We use a RazorPay product called Routes https://razorpay.com/docs/payments/route/ Here's how it works: We have a "Super Merchant" account with RazorPay (This comes with many benefits - including lower transaction charges, international card support, a "Trusted Business" badge on the checkout page, much better support etc). When we onboard new customers, we create a "Sub-merchant account" for you (with your bank details) When payments arrive for you, from your students - the fundsFew readers