• Is it possible that a Student has paid but is unable to access a class? If yes, what to do?

  Yes. It is possible that as student has paid but is unable to "Join" the class. Below are the scenarios when this can happen: The plan is not associated with the class. The student views "Fees" instead of "Join" button. Go to Studio Info -Plans & Pricing -Edit the specific plan and associate the class The subscription starts at a future date but the student thinks that his/her class is before that date. The student views "Fees" instead of "Join" button In thFew readers

• What happens when a student gets disconnected in the middle of the class?

  What happens when a student gets disconnected in the middle of the class? Link to Join the class Scenario: Eg: The student had an issue with the network and got disconnected automatically while she was about 45 mins into the class. Solution: The "Join" link would be shown until the end of the class. Eg. if the Teacher has the class for 60 mins, the "Join" button for this class would be shown to the student until the end of 60 mins. So during this time, the student after rFew readers

• Where does the student see the invoice on the student site? [on Mobile]

  Where does the student see the invoice on the student site on the mobile? Steps: Student should sign-in If you have the landing page, then your students would login from the landing page itself. If you do not have the landing page, then your students would click on Me-Sign-in Click Subscriptions (https://storage.crisp.chat/users/helpdesk/website/b8f5b9e7ca1e580/scrFew readers

• Where does the student see the invoice on the student site? [in Laptop/desktop]

  Where does the student see the invoice on the student site? When the Student is signed in, Steps: Click "Subscriptions" in the Menu Click "My Subscriptions" Click "View Details" link for the specific subscription (https://storage.crisp.chat/users/helpdesk/webFew readers

• [Student site] Student has paid but subscription not created

  There may be a case when your student paid you but the subscription was not created. This scenario happens when the amount is deducted from the Student's account, but failed in RazorPay because of timeout or server issues. In this case, If its a domestic payment, please ask the students to wait for 2-3 working days. The amount will get automatically refunded to their account. If its an international payment, it would take between 5-7 working days for the amount to get credited backFew readers